> For the complete documentation index, see [llms.txt](https://docs.opsnow.io/dev-opsnow-user-guide-v0.2/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.opsnow.io/dev-opsnow-user-guide-v0.2/setting/extra-support.md).

# Extra Support

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In this section, you can access for accessing premium support and tracking your submitted issues.

#### Submitting a New Request

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To reach out to the support team for assistance, look for the large **\[+ Request]** button on the right side of the screen and click it. This action will guide you through the process of detailing your problem or question.

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**Required Information**

1. Request Title: Write a brief summary of your problem.
2. Request Type: Choose the kind of help you need.
3. Priority Level: Set how urgent the issue.
4. Detailed Description:  Explain your issue completely.

**Automatic and Optional Fields**

* Requester and Partner are filled in automatically.
* Estimated Budget and Expected Timeline are optional fields you can fill if they are relevant to your request.

After filling in all the details, click **Submit Request** on the bottom right to send your ticket.