# Extra Support

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In this section, you can access for accessing premium support and tracking your submitted issues.

#### Submitting a New Request

<figure><img src="/files/9Fo95klvZWc5AwBCiCZg" alt=""><figcaption></figcaption></figure>

To reach out to the support team for assistance, look for the large **\[+ Request]** button on the right side of the screen and click it. This action will guide you through the process of detailing your problem or question.

<figure><img src="/files/eCzxxvZrW92TFI5hQJTh" alt=""><figcaption></figcaption></figure>

**Required Information**

1. Request Title: Write a brief summary of your problem.
2. Request Type: Choose the kind of help you need.
3. Priority Level: Set how urgent the issue.
4. Detailed Description:  Explain your issue completely.

**Automatic and Optional Fields**

* Requester and Partner are filled in automatically.
* Estimated Budget and Expected Timeline are optional fields you can fill if they are relevant to your request.

After filling in all the details, click **Submit Request** on the bottom right to send your ticket.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.opsnow.io/opsnow-user-guide-v0.2/setting/extra-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.