# AWS Cloud Account Status \[Error]

## AWS Cloud Account \[Error] Case

**Error** appears when there is a failure to obtain permissions or resources to use the OpsNow service. If an error occurs, you must re-register your account. 

Below are detailed guidance and solutions for each Error Case of AWS Cloud Account:

<table><thead><tr><th width="154">Error 1</th><th>Description</th></tr></thead><tbody><tr><td><strong>Alert</strong></td><td>AccessDenied</td></tr><tr><td><strong>Executor</strong></td><td>User</td></tr><tr><td><strong>Description</strong></td><td>The access permission for S3 is incorrect, resulting in the account being excluded from the collection target.</td></tr><tr><td><strong>Solution</strong></td><td><p><strong>Re-register the account.</strong></p><p>Please delete the registered account on OpsNow and then re-register it.</p></td></tr></tbody></table>

<table><thead><tr><th width="154">Error 2</th><th>Description</th></tr></thead><tbody><tr><td><strong>Alert</strong></td><td>NoSuchBucket</td></tr><tr><td><strong>Executor</strong></td><td>User</td></tr><tr><td><strong>Description</strong></td><td>The specified bucket does not exist. <strong>“${bucketName}”</strong> bucket cannot be found.</td></tr><tr><td><strong>Solution</strong></td><td><p><strong>Re-register the account.</strong></p><p>Please delete the registered account on OpsNow and re-register it.</p></td></tr></tbody></table>

<table><thead><tr><th width="154">Error 3</th><th>Description</th></tr></thead><tbody><tr><td><strong>Alert</strong></td><td>CrossAccountAuthorizationFailure</td></tr><tr><td><strong>Executor</strong></td><td>User</td></tr><tr><td><strong>Description</strong></td><td>Failed to obtain cross-account permissions. The role ARN “${roleArn}” cannot be assumed.</td></tr><tr><td><strong>Solution</strong></td><td><p><strong>Re-register the account.</strong></p><p>Please delete the registered account on OpsNow and re-register it.</p></td></tr></tbody></table>

<table><thead><tr><th width="154">Error 4</th><th>Description</th></tr></thead><tbody><tr><td><strong>Alert</strong></td><td>CURFileNotFound</td></tr><tr><td><strong>Executor</strong></td><td>User</td></tr><tr><td><strong>Description</strong></td><td>The specified CUR file could not be found at “${s3FilePath}”.</td></tr><tr><td><strong>Solution</strong></td><td><p><strong>Re-register the account.</strong></p><p>Please delete the registered account on OpsNow and re-register it.</p></td></tr></tbody></table>

<table><thead><tr><th width="154">Error 5</th><th>Description</th></tr></thead><tbody><tr><td><strong>Alert</strong></td><td>Error</td></tr><tr><td><strong>Executor</strong></td><td>User</td></tr><tr><td><strong>Description</strong></td><td>This is a difficult error to diagnose.</td></tr><tr><td><strong>Solution</strong></td><td><p><strong>Submit Inquiry</strong></p><p>Please leave a message for the OpsNow administrator regarding the mentioned error.</p></td></tr></tbody></table>

<table><thead><tr><th width="154">Error 6</th><th>Description</th></tr></thead><tbody><tr><td><strong>Alert</strong></td><td>AccountDoesNotExist</td></tr><tr><td><strong>Executor</strong></td><td>User</td></tr><tr><td><strong>Description</strong></td><td>The AWS account associated with the provided credentials has been deleted or does not exist.</td></tr><tr><td><strong>Solution</strong></td><td><p><strong>Delete the account</strong></p><p>Delete registered account on OpsNow.</p></td></tr></tbody></table>


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